Engine Mobile - Frequently Asked Questions
Engine Mobile is a completely new type of mobile phone service. Here are some answers to questions we are frequently asked. If there's something we've not covered, you can email us at: firstname.lastname@example.org
Engine Mobile is a new breed of mobile telephone service, designed to help parents and guardians protect children and vulnerable people from the risks that are associated with them having their own phone. Our service provides parents and guardians with the ability to listen to all calls, read all texts and limit the internet access through an online portal. This service works in the same way as a normal SIM would for the child or vulnerable person, but provides important safety benefits.
The end user experience is identical to that of any other mobile network.
Each account has "Home Numbers", which are free for all SIMs associated with that account to contact, via calls or SMS.
To prevent abuse of this feature, you can only change these numbers every 30 days. These numbers normally contain the mobile number of the child's mother & father and a home or family friends number.
The new "Specific Word Alerts" allow the account holder to be alerted when the user uses a certain word or phrase. As soon as a text containing an alert word or phrase is detected, the account holder will receive a text, containing the word that has been used and a link to the portal to allow the account holder to take necessary action as soon as possible.
You can set alerts for as many words as you feel necessary, which can be added in your online account under the settings section.
During the restricted time period, the Phone can only be used to contact, and be contacted by the three "Home Numbers" or, of course, the Emergency Services
You can choose whether to allow withheld ( anonymous ) callers or not in the account's settings.
Your child will be unable to be contacted by withheld numbers when Ultra Secure Mode is turned on, but they will be allowed when Ultra Secure Mode is turned off.
You'll see the brand of the Network you're currently attached to, so if you're in an area where Vodafone provides the strongest signal - you'll see "Vodafone UK". If your phone has roamed to O2 - you'll see "O2-UK" etc.
The Roaming means you experience far fewer 'mobile blackspots' than if you're tied to just one carrier
In a day or two you'll receive a little padded envelope in the post at the address you specified as the delivery address, containing your SIM Card(s).
Pop them in a phone and turn the phone on. Within a minute or so the phone will receive a text message with its new telephone number. At the same time you'll receive an email with your temporary portal password. The username will be your email address.
You can then log in, change your password, and top up the account if you wish. You're good to go.
The rolling monthly contract option gives you freedom to use our service for as long as you wish as you aren't tied into a fixed term contract.
To cancel the contract, you will need to give us one months notice, by contacting us on 0330 122 1180 or email@example.com
The Monthly charge will be billed automatically and charged to the card details that were used to purchase your SIM. If the monthly payment declines, we will deduct the amount owed from your balance. If you want the monthly payments to be taken from a different card, please contact us and provide us with the new card details
Data and call minutes outside of the Home Numbers are on a Pay-As-You-Go basis. You put a balance onto the account with a payment card, and that balance is reduced as services are used.
Here at Engine-Mobile, we have a close working relationship with the Major UK mobile network providers, 02, EE & Vodafone, to ensure that our network and it's features work as smoothly as possible.
If you (a parent or guardian) have your own mobile phone contract with a smaller UK mobile provider, such as Plus net, Giff Gaff or a supermarket network, there is a small risk that you MAY be charged a small amount for texting your child's Engine-Mobile number. If this dose happen, it is important that you contact your network to resolve the billing problem.
We have taken a large amount of time to ensure that our service complies with these laws.
In practice, our service is the same as a parent monitoring the websites that their child visits, which is recommended by large organisations who deal with safeguarding as guardians have a legal responsibility to protect vulnerable people in their care.
As the SIM card is in the control of the guardian for their own personal use, it doesn’t count as an interception as defined in RIPA 2000.
You are quite legally allowed to record your own phone calls as long as the calls aren’t sent to a third party.
Privacy and Data protection is covered by the privacy and electronic communications regulations 2003.
Our responsibility is covered under section 5 ( appropriate measures) which ensure that calls are stored securely, can only be accessed using the most secure SSL encryption protocols, and ONLY by the account holder. Calls and SMS messages are deleted securely when required.
All Data are hosted securely encrypted in the UK
We are telephone system developers and programmers and proudly own and secure our own interchange hardware that links to the other networks. That's how we can cram so many features into our service. We have two UK data centres at present linked to the UK's major Internet Peering points in both London and Manchester. Our NOC is at our offices in South Derby.
All our numbers are in the range 079783 and are in-tariff with every major carrier in the UK so will be treated just like any other mobile number as far as other carriers are concerned. However please check with your mobile company to make sure.
If you have technical questions about the service, or are interested in peering with us, please feel free to email the development team directly:
We will soon be announcing peering relationships with some overseas networks to take Engine into other countries.